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Water & Refuse Billing
Effective January 4, 2010
Operating hours for Covina City Hall -
Monday - Thursday : 7 am - 6 pm
Closed Every Friday
Currently, the entire water and refuse
billing process is coordinated efficiently by City staff. The City utilizes
high-tech reading devices which connect to our automated billing system. The City of Covina is divided into routes which are billed on a bi-monthly basis.
If need to start or stop your service, you may use the following forms,
and submit them to the Finance Department either by fax or mail. For more
information, please call (626) 384-5510.
Billing
Improvements Customers Have Requested Are on the Way!
The
City of
Covina is in the process of implementing a new utility (water
and refuse) billing software to improve customer service;
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The
new system is expected to be deployed in spring 2010;
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Updates will be provided on the City of Covina web site and in
water/refuse bills;
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A
third party will be processing payments, so a new address will be used
on return envelopes and payment remittance stubs;
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The
bills will eventually be redesigned, but will still have the City of
Covina Seal;
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The
bills will continue to be bi-monthly.
Once the system is fully implemented;
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customers will be able to pay by credit card and also online
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customers will still be able to pay at City Hall in the Finance
Department;
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customers will be able to sign up for email notification regarding their
accounts and/or paperless statements.
Watch
this
website
for updated information as the system gets closer to deployment.
Frequently Asked Questions
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Billing questions? Please call (626) 384-5510.
Our fax number is (626) 384-5499. |
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Water maintenance questions? Please call (626) 384-5230 |
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Special refuse or missed pick up questions? Please call
Covina Disposal at (626) 336-6100. |
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Water emergencies... After hours or on holidays: please call (626)
384-5808. The Police Department will contact our maintenance department immediately. |
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Moving? If you are moving out of Covina, notify the City by calling
(626) 384-5510. If you are moving to the area, call us to begin water and refuse
service |
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Payments? You can pay your water and refuse bill in person, by mail
or drop it in our green drop box in front of City Hall. |
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